At Private Factory, we carefully check and verify all products before shipping to ensure correct and damage-free delivery.
Every order is inspected before dispatch. We ensure that the product model, quantity, and condition are correct before shipping.
Customers may request a return and refund if:
• The wrong product was shipped due to our mistake
• The product arrived damaged due to our handling or packaging error
To be eligible for a return or refund, the customer must provide clear proof, such as unboxing videos or photos, showing that the issue occurred due to our mistake.
Returns or refunds will NOT be accepted if:
• The issue is caused by customer misuse or mishandling
• Damage occurred after delivery
• Proof is missing or unclear
• The product was ordered incorrectly by the customer
Once the issue is verified and approved, we will provide instructions for returning the product.
After receiving and inspecting the returned product, the refund will be processed within a reasonable timeframe using the original payment method or an agreed alternative.
All return and refund decisions are subject to our verification process. Our decision will be final.
For return or refund requests, please contact us through our official communication channels with your order details and proof.